jitbaz Privacy Policy

Last Updated: January 2026

jitbaz ("we", "our", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. We place the highest priority on our users' privacy and are firmly committed to protecting your personal information.

This privacy policy explains what information jitbaz collects, why it is collected, how it is used, who it is shared with, and what rights you have regarding your data. By continuing to use our platform, you consent to the collection and processing of information as described in this Policy.

jitbaz may collect several categories of information. Each category is described in detail below:

2.1 Registration Information

When you open an account on jitbaz, we collect the following information:

• Full name (as shown on your national identity card)
• Date of birth (for age verification — users aged 21 and above only)
• Mobile number
• Email address
• Password (stored in encrypted form)
• Residential address

2.2 Identity Verification Information (KYC)

To ensure a safe environment and prevent fraud, we may carry out identity verification (Know Your Customer — KYC) in certain situations. Information collected during this process may include:

• Copy of National Identity Card (NID) or passport
• Address verification documents (utility bill, bank statement)
• Proof of ownership of payment method

2.3 Financial Information

When you complete a transaction (deposit or withdrawal) on jitbaz, we record the following information:

• Payment method (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction amount and time
• Transaction ID and status

Important: We never store your full bank account number or complete credit/debit card details.

2.4 Technical and Usage Information

When you use our website, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Session data and click-stream information
• Information collected from cookies and similar tracking technologies

jitbaz uses the information it collects only for lawful and necessary purposes. The main purposes for which we process your information are as follows:

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Storing gaming history and account information

3.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Ensuring age verification (users aged 21 and above only)
• Implementing responsible gaming tools
• Monitoring platform security

3.3 Communication and Support

• Providing customer support
• Sending important account-related notifications
• Informing you about promotional offers (with your consent)

3.4 Platform Development

• Analysing and improving user experience
• Identifying and resolving technical issues
• Planning new services and features

jitbaz does not sell your personal information to third parties. However, we may share information in certain situations:

4.1 Service Provider Partners

We may work with trusted third parties for payment processing, technical infrastructure, and other service support. These partners are given only the information needed to complete their specific tasks and are required to follow our privacy standards.

4.2 Legal Obligations

In the case of a court order, government investigation, or other legal requirement, we may be required to disclose information to the relevant authorities. Any such disclosure will always be made in compliance with applicable law.

4.3 Corporate Changes

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new entity. In such cases, we will notify you in advance and the new entity will be required to comply with this privacy policy.

jitbaz uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Necessary for the core functionality of the website. Without these, the platform cannot function properly.
• Functional Cookies: Used to remember user preferences and session information.
• Analytical Cookies: Help analyse website usage and improve our services.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

To ensure the protection of your personal information, jitbaz has adopted industry-standard technical and organisational security measures.

6.1 Technical Security

• All data transmissions are secured with SSL/TLS encryption
• Sensitive information (passwords, KYC documents) is stored with high-grade encryption
• Regular security audits and vulnerability tests are conducted
• Firewalls and intrusion detection systems are active
• Two-Factor Authentication is available

6.2 Organisational Security

• Only authorised staff have access to user information
• All staff receive privacy and data protection training
• A rapid response plan is in place for data breaches

jitbaz retains your personal information only for as long as necessary:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a specified period in accordance with legal obligations, dispute resolution requirements, and financial record-keeping needs.
• Transaction Records: Records of financial transactions may be retained for an extended period in accordance with legal requirements.
• Marketing Communications: Promotional communications will be stopped immediately upon withdrawal of your consent.

After the retention period ends, information will be securely deleted or anonymised.

You have the following rights regarding your personal information. To exercise these rights, contact our support team:

8.1 Right of Access

You may request at any time to find out what information we hold about you and how it is being used.

8.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you may request that it be corrected. Some information (such as your registered name and date of birth) may require additional verification before a correction can be made.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained if there are legal obligations or financial record-keeping requirements.

8.4 Right to Object to Processing

You may object to marketing communications or certain other data processing activities. To stop promotional emails or communications, use the "opt-out" link in any message or let our support team know.

8.5 Right to Data Portability

You have the right to request a copy of your own data in a structured, commonly used format.

jitbaz strictly provides its services to users aged 21 and above only. We do not intentionally collect any information from minors.

If we discover that a minor has opened an account by concealing their age, that account will be closed immediately and all associated information will be securely deleted.

If you believe a minor is using jitbaz, please notify our support team. To learn more about responsible gaming, visit our Responsible Gaming page.

jitbaz may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you of changes at your registered email address where necessary
• Display a notification on the platform for significant changes

Continuing to use jitbaz after any changes are made will be considered acceptance of the updated policy. Check this page regularly to stay up to date.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. We are committed to resolving any request promptly and effectively.

For matters related to data protection, please include "Privacy Request" or "Data Protection" in the subject line of your email so we can respond quickly.

To learn more about us, visit our About Us page or read our Terms & Conditions.